By
ariel in
Uncategorized,
Tech,
business,
Web 2.0,
online shopping,
PayPal,
Buy.com,
Refund,
Bad customer service on January 2 2008
A few days ago I wrote here about my horrible experience with Buy.com. I just thought I should report what happened after I wrote that post in this short follow up post.
First, a quick reminder. I bought something from this site, and never got it, after contacting UPS, I found out it was sent to the wrong address. Buy.com would not refund me for the item, and was giving me the same answer all the time, saying that it was shipped and somehow it’s my fault I didn’t get it.
Lucky for me, there is one company that does stand behind what they say, and this company is PayPal. After exhausting my efforts with Buy.com, I remembered that I paid for the item using my PayPal account. So, I logged into my PayPal account, and filed a claim against this headless stupid company- Buy.com and guess what?
Not 3 days have past, Including a Holiday weekend (!) and I got my money back. So tell me this, Mr. /Ms. Buy.com hotshot, was replying my 3 emails, talking to me for about an hour over the phone (Buy.com customer service phone number: 1-800-800-0800, a number you do not advertise on your site), getting all the bad publicity, and having to deal with a PayPal claim worth the money you had to refund me? After all we are talking about less then $10…
By
Beth in
Tech,
Advertising,
pop culture,
media,
Consumer,
Holiday shopping,
Nintendo Wii,
online shopping,
Best Buy,
Target,
sales slump on December 26 2007
After finally getting my Wii and spending the past few days manically hooked on Wii Tennis and upping my all-time score to “professional,” I’ve decided that I now need to focus my energies on something a bit more tangible and likely to give equal amounts of attainable bliss: Shopping.
But…For those of you who know me, I hate shopping. I hate spending money. I hate crowds and I hate holidays that feed off of consumer greed and guilt. Now that the holiday season is officially over (well, the songs are off the radio anyways), and people are rushing back to stores to return and exchange gifts, I’ve decided to let a few days blow over, have some of the carte madness disperse a bit, and slowly get back out there and take advantage of some of these sales. In order to be successfully proactive in my shopping, I’ve decided to start with the essentials so as to eliminate all the unnecessary headache I usually attach to malls and people. Hopefully by me revealing the most common myths, you too can be enlightened and on your way to an even jollier 2008.
1) Myth # 1: Holiday season is over post-Christmas.
I lied in the previous paragraph when I said the holiday season was in fact officially over. If big name dept. stores like Kohl’s and Macy’s can be burning the midnight oil and opening at 6 AM the day after Christmas, you know there has to be an audience for this. Yeah and that audience would be the very same people that actually spend the day after Thanksgiving at strip malls, revving up on Starbucks lattes at 4 AM just to kick them out of that Tryptophan-state and anointing holiday-like status to a day of shopping. Canucks aside, who does that?
2) Myth # 2: Exhibit Kindness & Goodwill to Thy Neighbor
Ok, so this rule might apply to your literal neighbor, but don’t start getting all figurative on this one. If you see a Wii in Target or Best Buy, grab that puppy. Don’t do that polite thing when it comes to the things you want or you’ll never get anything in return - besides a lot of bitching and moaning when you come home empty-handed or realize you should have fought a little harder to stay in line to return that damn vase you have no use for but didn’t want to start rough-housing it with the old lady with the walker. Does she really need that walker is what you should really be asking yourself…
3) Myth # 3: People don’t like to Shop Online
Bullocks! Did you know that in England and Scotland, online sales pre-empted retail sales? Did you care?
4) Myth # 4: Giftcards are the Natural Remedy for a Fledgling Economy
Retailers are banking on giftcards pulling them out of this season’s sales slump? Yeah, good luck with that..
5) Myth # 5: Wii is Purely a State of Mii
And the most sought after product of the greed-fueled, consumer driven holiday season?
The Nintendo Wii was the most sought-after product, with the Transformers Ultimate Bumblebee a close second, according to Yahoo Shopping.
Now if you’ll excuse me, I got some Wii ass to cook.