Don’t Buy.com- Epilogue
By ariel in Uncategorized, Tech, business, Web 2.0, online shopping, PayPal, Buy.com, Refund, Bad customer service on January 2 2008
A few days ago I wrote here about my horrible experience with Buy.com. I just thought I should report what happened after I wrote that post in this short follow up post.
First, a quick reminder. I bought something from this site, and never got it, after contacting UPS, I found out it was sent to the wrong address. Buy.com would not refund me for the item, and was giving me the same answer all the time, saying that it was shipped and somehow it’s my fault I didn’t get it.
Lucky for me, there is one company that does stand behind what they say, and this company is PayPal. After exhausting my efforts with Buy.com, I remembered that I paid for the item using my PayPal account. So, I logged into my PayPal account, and filed a claim against this headless stupid company- Buy.com and guess what?
Not 3 days have past, Including a Holiday weekend (!) and I got my money back. So tell me this, Mr. /Ms. Buy.com hotshot, was replying my 3 emails, talking to me for about an hour over the phone (Buy.com customer service phone number: 1-800-800-0800, a number you do not advertise on your site), getting all the bad publicity, and having to deal with a PayPal claim worth the money you had to refund me? After all we are talking about less then $10…
